Privacy Policy

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Privacy Policy

Last Updated: [11/04/2025]

At DJH Drain Services, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

DJH Drain Services

18 Manor Close

Kempston

MK42 7AA

Phone: 01234 958807

Email: djhdrainservices@gmail.com

Website: www.djhdrainservices.co.uk

We are the data controller responsible for how your personal information is handled.

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2. What Information We Collect

We may collect and process the following personal data:

• Name

• Contact information (email address, phone number, address)

• Details of your enquiry or service request

• Payment and invoicing details (where applicable)

• Photos or CCTV footage of drainage work (only if relevant to the service)

• Website usage data (e.g. IP address, browser type – see “Cookies” below)

We only collect data that is necessary for providing our services and maintaining customer relationships.

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3. How We Use Your Data

We use your information to:

• Respond to enquiries and provide quotes

• Arrange and deliver drainage services

• Maintain service records (e.g. reports, before/after photos)

• Issue invoices and process payments

• Contact you with important updates about your booking

• Improve our website and customer experience

• Comply with legal or regulatory obligations

We do not use your information for unsolicited marketing unless you have given us permission.

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4. Legal Basis for Processing

We process your personal data based on one or more of the following:

• Contractual necessity – to provide the services you request

• Legal obligations – such as financial recordkeeping

• Legitimate interest – to improve services and respond to customer needs

• Consent – where required for marketing communications

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5. How We Share Your Information

We do not sell or rent your personal data to any third parties.

We may share limited data with trusted service providers (e.g. accounting software, website hosts, payment processors) where necessary to operate our business.

All third-party providers are required to keep your information secure and only use it for the agreed purpose.

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6. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined above, including satisfying any legal, accounting, or reporting requirements.

For example:

• Customer and service records – up to 7 years (for tax and insurance purposes)

• Enquiries with no follow-up – deleted after 12 months

• Marketing consent – reviewed every 2 years or on request

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7. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to data processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: djhdrainservices@gmail.com

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8. Cookies and Website Tracking

We may use cookies and similar technologies on our website to:

• Monitor website performance and improve functionality

• Track usage for analytics purposes

• Remember user preferences (where applicable)

You can control cookie settings through your browser. Continued use of our website is considered consent to basic cookie use.

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9. Security

We take reasonable and appropriate measures to secure your personal data and prevent unauthorised access, use, or disclosure. This includes secure storage systems, restricted access, and regular system updates.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top.

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11. Contact Us

If you have any questions or concerns about how your data is handled, please contact us:

DJH Drain Services

Email: djhdrainservices@gmail.com

Phone: 01234 958807

Website: www.djhdrainservices.co.uk